Easy Cancellation Instructions
 

A) Send us an e-mail to hello@bite.guitars saying you wish to return your bass (cancellation notice). We don't ask you for a reason but kindly make sure we get the complete picture (see cancellation form below or just reply to our initial receipt confirmation which includes your order details)

B) Wrap the bass up in its original foam sheet (mind the rolled up and taped ends for shock absorption) and inner and outer cardboard boxes. 

C.a) EU CUSTOMERS who bought a PRECONFIGURED BASS: we refund 100% of your bass price + outgoing shipping costs + we will mail you a label for free return shipping. Print it out and attach it to the outside of the cardboard box. Hand the parcel off at that label's nearest parcel shop.

C.b) EU CUSTOMERS who bought a CONFIGURATOR BASSwe refund 100% of your bass price less upcharges for body art, custom printed pickguard and custom engraved neck plate. You kindly arrange and pay for trackable return shipping to BITE Guitars, Lindauergasse 9B, 1230 Vienna, Austria. 

C.c) NON-EU CUSTOMERS who bought a PRECONFIGURED BASS: we refund 100% of your bass price less return customs and import charges. You kindly arrange and pay for trackable return shipping to BITE Guitars, Lindauergasse 9B, 1230 Vienna, Austria. 

C.d) NON-EU CUSTOMERS who bought a CONFIGURATOR BASSwe refund 100% of your bass price less upcharges for body art, custom printed pickguard and custom engraved neck plate less return customs and import charges. You kindly arrange and pay for trackable return shipping to BITE Guitars, Lindauergasse 9B, 1230 Vienna, Austria. 

D) Post the parcel within 14 days after your cancellation notice. The bass will be considered returned after it has safely reached us and passed our damage inspection. 

E) You will be refunded via the same payment method that you used when making the purchase. 

To the extent that this voluntary return policy exceeds the general cancellation right, it is limited to one bass at the time per customer. 

 

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General Cancellation Right

1. Consumers resident in the EU are entitled to a cancellation right of contracts, if such contracts come about exclusively through means of telecommunication. The cancellation period is fourteen days from the day the Customer or his substitute recipient receives the Goods. In order to exercise his cancellation right, the Customer shall explicitly inform the Manufacturer by e-mail to hello@bite.guitars about his decision to revoke the contract, giving all the information as specified in the below cancellation form.

2. In case of a cancellation the Customer shall resend the Goods to the Manufacturer at Lindauergasse 9B, 1230 Vienna, Austria within fourteen days from the day of the declaration of cancellation. The Manufacturer shall incur the cost of the return shipment only if the Customer uses the prepaid package label provided by the Manufacturer. The Customer shall incur any decrease in value of the goods only if such decrease is owed to treating the Goods in a way not necessary for inspecting the state, properties and functioning of the Goods. The Customer is asked to resend the goods in their original packaging including all packaging components in order to avoid damage claims concerning shipping damages due to inadequate packaging.

3. However, the consumer has no such cancellation right in cases of Goods made or modified according to Customer specifications.

4. Cancellation Form

via E-mail to hello@bite.guitars

Re: Cancellation Notice

I herewith revoke the following purchase contract:

Order number:
Goods purchased:
Date of ordering goods:
Date of receipt of goods:
Name of consumer:
Address of consumer:
Date of cancellation:

5. The Manufacturer offers a voluntary return policy as laid down in the above Easy Cancellation Instructions, notwithstanding the general cancellation right as stated in the above articles. To the extent that this voluntary return policy exceeds the general cancellation right above, it is limited to one bass at the time per customer, valid until further notice and subject to order refusal at the Manufacturer's discretion.

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